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Things Clients and Family Should avoid discussing with Caregivers from a Healthcare Service Agency

Things Clients and Family Should avoid discussing with Caregivers from a Healthcare Service Agency
Caregiving is a part of life and everyone will probably need an outside Healthcare Agency for a caregiver within the home or in a facility setting at one time or another. Your assigned caregiver may become very attached to your home or family where some relationships involvement should not be created. You may want to express and share Healthcare Service Agreements, rates, questions, or concerns with your caregiver about the Healthcare Agency because you have gained trust and comfort with your caregiver in your service setting. Please take note of some common conversations that should not take place with caregivers about your Healthcare Agency.

  • Service Plan Agreement – A service plan agreement is created to agree with a financial plan to provide services for a client between the client and the Agency only. The Service Plan which includes the hourly rates should not be discussed with caregivers due to the nature of business relationships.
  • Solicitation of Services – Client are not allowed to offer clients additional money, items, or incentives for outside services. Even if the employee is not employed with the Agency the caregiver has to be separated from the agency for 12 months before outside personal services can be bonded.
  • Employee hourly pay rate – Please respect the employee to employer relationship by not asking or engaging in the conversations of the employees’ hourly rates.
  • Service Problems or Concerns – All questions, schedule conflicts, caregiver issues, general problems, general service changes, and financial conversations should be questioned, discussed, handles or managed by the caregivers. Please call your Healthcare agency directly or send an email for nonemergent information.
  • Caregiver Problems: Do not discussed good or bad issues with one caregiver to another caregiver. If you are not satisfied with your caregiver, please notify the office with your issues for a solution.
  • Caregiving is a career that requires compassion and empathy. Enforcing caregivers to focused on a client’s health and well-being is a priority and with these five tips in mind, both you and your caregiver can develop a meaningful and rewarding client-caregiver relationship.

    – Shandrea Wilder

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